While typical transit times range between 3-7 business days, due to the climate of our country with COVID-19, we are seeing an increase in transit delays. Please allow a little extra time for your order to arrive after it has shipped from our warehouse.
Smoke grenades and other pyrotechnics are classified as hazardous products.
We are legally required to use a specialist hazmat courier to deliver your order.
Shipping to mainland USA is $35 for orders up to $99 and $21 for orders up to $149.
For orders over $149, we will cover the cost and provide you with FREE delivery when you enter the coupon code GRENADE at checkout.
- Please allow 2-3 business days to pick, pack, and process your order for shipping. Once an order has been shipped, transit time will range between 3-7 business days based on where in the US the order is going
- Signature is required by someone 18+ on every delivery. This cannot be waived.
- Should any changes to the order need to be made (i.e. color changes), communication must be made prior to the order shipping. Once an order has left the warehouse, changes cannot be made.
- Shipping addresses cannot be changed once dispatched due to regulations of specialty hazmat shipping. Customers should call FedEx with their tracking number and either request a hold at the sorting facility for direct pick up – or – schedule delivery at a time that is convenient for them. (Please note: the closest FedEx facility may be hours away as Hazmat products are often held at an official sorting center)
- FedEx will attempt to deliver your order 3 times. If unsuccessful, they will hold the package for 5 business days for pick up. Should that pick up window expire, FedEx will return the package to us. Returned packages can either be refunded minus the shipping cost, or we offer a 1x courtesy re-ship
- Due to the nature of the products, orders cannot be delivered to a FedEx retail center (i.e. Walgreens, Shipping Stores, etc)
- Due to the nature of the products, orders cannot be delivered to a PO Box
- Priority or expedited shipping is not available due to regulations of specialty hazmat shipments. Hazmat Ground is the only available option
- We cannot ship pyrotechnics to Canada, Hawaii, Alaska or Puerto Rico due to the regulations of specialty hazmat shipping
Clothing and Accessory Delivery
We use USPS to deliver clothing, bags, and accessory orders. There is a flat fee of $9 for clothing and bag orders up to $149. The fee for patches is $4.
For orders over $149, we will cover the cost and provide you with FREE delivery.
Returns and Cancellations
Due to the nature of our products and the specialist manner of which they are required to ship, smoke grenades cannot be returned to us.
If there is an issue with the order or any product contained within, customers should call us directly to discuss. As we stand behind our products, should one be found faulty or defective, we will refund the customer the unit price. (We do request proof of the faulty unit be provided – pictures, video, etc).
Orders will only be refunded in full if cancelled prior to shipping and/or FedEx has been found at fault for the customers order issue
Should any changes to the order need to be made (i.e. color changes), communication must be made prior to the order shipping. Once an order has left the warehouse, changes cannot be made.